238717_ASUS ZS661KS_Adobe Photoshop Camera could not focus
We found the Adobe Photoshop Camera could not focus issue with our ZS661KS(Android Q).
After analysis the log, we found that
06-15 10:21:23.700 1179 3331 D CameraService: CameraService::connectDevice E (pid 24102 "com.adobe.lens.android", id 1)
06-15 10:21:23.701 1179 3331 I CameraService: CameraService::connect call (PID -1 "com.adobe.lens.android", camera ID 1) for HAL version default and Camera API version 2
-> front camera is Prime Lens so could not focus is works as intended.
06-15 10:21:28.294 1179 2646 D CameraService: CameraService::connectDevice E (pid 24102 "com.adobe.lens.android", id 3)
06-15 10:21:28.294 1179 2646 I CameraService: CameraService::connect call (PID -1 "com.adobe.lens.android", camera ID 3) for HAL version default and Camera API version 2
-> the rare camera is using camera id 3，macro len which is also Prime Lens so could not focus is works as intended.
->So we want to know why the camera id 3 is using instead of camera id 0 in this case?
Please see the detail below and let us know if you have plan to fix it.
Thank you very much.
- Download the latest version app from
- Open the app
- Click to focus
Expected result: The camera could be focus.
Actual result: The camera could not be focus.
Reproduce rate: 100%
Device and OS: Android Q, ZS661KS
Thanks for reaching out and providing detailed information regarding your device and camera focus!
Unfortunately, it appears that you are using an unsupported device to run Adobe Photoshop Camera.
We are working hard to add more devices to the support list but in the meanwhile please use a supported device for the best user experience here: https://helpx.adobe.com/photoshop-camera/system-requirements.html
We have recently added more devices and working on adding more to the support list. Stay tuned!
Your device will be added to the list for review.
Please let us know if you have any further questions.